Terms and Conditions of Use – rajabuaya Malaysia Platform

1Introduction

Rajabuaya is an online entertainment platform offering a wide range of games including slots, Live Casino, sports betting, and bingo to eligible users in Malaysia. The platform is operated and managed by a dedicated professional team committed to delivering a safe, fair, and enjoyable gaming experience.

These Terms and Conditions ("Terms") cover all aspects of using the rajabuaya platform, including but not limited to account registration, deposits, withdrawals, participation in promotions, use of customer support services, and all forms of interaction with our platform.

If you do not agree with any part of these terms, please stop using our platform immediately. Continued use following any amendments to these terms will be considered acceptance of the latest version.

2User Eligibility

To register and use rajabuaya's services, you must meet all of the following eligibility requirements:

• At least 21 years old on the date of registration.
• Is an individual acting on your own behalf, not representing any other party.
• Not a resident or citizen of any country where use of this platform is prohibited by local law.
• Has never previously had an account terminated due to fraud or a breach of terms.
• Is not currently under a self-exclusion period, whether self-imposed or platform-imposed.
• Have full legal capacity to enter into a binding agreement.

3Account Registration

Each user is only permitted to register and maintain one (1) active account only. Multiple account registrations are strictly prohibited and may result in the immediate termination of all associated accounts without any refund.

During registration, you are required to provide accurate, complete, and up-to-date personal information, including your full name as per your identification document, date of birth, active mobile number, and a valid email address.

Identity verification (KYC – Know Your Customer) may be required before your first withdrawal or during periodic review processes. Documents typically required include a copy of your national ID (MyKad) or passport, as well as proof of current residential address.

You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect your account has been accessed by an unauthorized party, please contact our customer support immediately via live chat.

4Deposits & Withdrawals

Rajabuaya supports a range of safe and convenient local payment methods. All financial transactions are processed through encrypted channels and continuously monitored to ensure the security of your funds.

Deposit:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are typically processed and credited to your account within 1–5 minutes.
• Supported deposit methods include FPX, direct bank transfer, Touch 'n Go eWallet, and GrabPay.
• Rajabuaya does not charge any processing fees on deposits.

Withdrawal:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 15 to 30 minutes on standard business days.
• The first withdrawal requires completed identity verification (KYC).
• The withdrawal method must match the deposit method used or a bank account registered in the member's name.
• Rajabuaya reserves the right to place a hold on withdrawals pending investigation if any suspicious activity is detected on an account.

5Bonuses & Promotions

Rajabuaya offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, reload bonuses, weekly cashback, and seasonal promotions. Each promotion is subject to specific terms and conditions stated on the respective promotion page.

General conditions applicable to all bonuses and promotions at rajabuaya:

• All bonuses are subject to wagering requirements (wagering requirement) as stated. Standard wagering requirements are between 20x and 40x the bonus amount received.
• Bonuses may not be withdrawn as cash until wagering requirements have been fully met.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• Rajabuaya reserves the right to cancel any bonus if there is evidence of abuse or any attempt to manipulate bonus conditions.
• Unused bonuses will automatically expire and be forfeited at the end of the validity period.
• Members who use specific betting strategies to unfairly exploit bonuses may be excluded from future promotions.

6Game Rules

All games on rajabuaya use a Random Number Generator (RNG) that has been independently audited by a third party to ensure the fairness and transparency of every game outcome. Results generated by the system are final and cannot be disputed.

In the event of a technical failure or connection disruption during gameplay, RajaBuaya will attempt to restore the game session to the last state recorded by the server. If restoration is not possible, any affected bets will be refunded to the player's account balance.

• Minimum and maximum betting limits vary by game and are clearly displayed within the respective game interface.
• Any attempt to exploit technical bugs in games is prohibited and may result in the cancellation of related wins.
• Winnings from free spins or demo mode cannot be withdrawn unless otherwise stated in the promotion terms.

7Prohibited Conduct

To maintain a safe and fair environment for all users, the following activities are strictly prohibited on the rajabuaya platform:

• Use of automated software, bots, scripts, or any unauthorized third-party tools to interact with the platform.
• Collusion between players to manipulate game outcomes, particularly in games involving player-to-player interaction.
• Money laundering or any other illegal financial activity.
• Registering an account using a false identity, another person's identity, or inaccurate information.
• Abuse of the bonus or promotion system through means not stipulated in the promotion terms.
• Threatening, insulting, or harassing customer support staff or other users through any communication channel.
• Any attempt to hack, breach, or disrupt the platform's technical systems.

Violation of any of the above prohibitions may result in immediate account suspension or termination, cancellation of all balances and winnings, and legal action where necessary.

8Account Suspension & Termination

Rajabuaya reserves the right to suspend or terminate any user's account at any time, with or without prior notice, for the following reasons:

• Violation of any provision of these Terms and Conditions.
• Suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete the identity verification (KYC) process within the specified timeframe.
• A self-exclusion request submitted by the user.
• Instructions from relevant authorities or regulatory bodies.

If your account is suspended for reasons not involving fraud or a breach of terms, any valid funds in your account will be returned once the investigation is complete and a decision has been made. This process typically takes between 5 and 14 business days.

9Liability Limit

Rajabuaya shall not be liable for any indirect, consequential, or punitive losses arising from the use of or inability to use our platform, including any loss of anticipated profits.

This platform is provided "as is" and rajabuaya makes no express or implied warranties that the platform will always be free from interruptions, errors, or viruses. However, we are committed to maintaining platform availability above 99.5% each month.

10Privacy & Data Protection

The collection, use, and protection of your personal information is governed by Privacy Policy rajabuaya, which forms part of these Terms and Conditions and should be read together with them.

In summary, rajabuaya collects your personal information for the purposes of account management, transaction processing, identity verification, fraud prevention, and service improvement. We will not sell or share your personal information with third parties for marketing purposes without your consent.

All personal data is securely stored using 256-bit SSL encryption and kept on protected servers in compliance with international security standards.

11Responsible Gaming

Rajabuaya is fully committed to responsible gaming practices. We believe online entertainment should be enjoyable and must never become a source of stress or financial hardship for anyone.

As part of this commitment, rajabuaya provides the following tools to all members:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss amount you are willing to incur within a specified period.
• Session Time Limit: Set a time limit for each gaming session to prevent excessive play.
• Take a Break: This feature allows you to temporarily suspend access to your account for a period of 24 hours to 6 months.
• Permanent Self-Exclusion: If you feel you need more serious assistance, you may request a permanent self-exclusion from the platform.

For more information about our responsible gaming programme, please visit the Responsible Gaming.

12Service Amendments & Termination

Rajabuaya reserves the right to amend, update, or discontinue any part of the platform's services at any time. Amendments to the Terms and Conditions take effect immediately upon publication on our official website.

We will endeavour to notify active users of material amendments via in-app notifications or email to the registered address. However, it is the user's responsibility to review these Terms and Conditions periodically to stay informed of the latest version.

If you disagree with any amendments, you have the right to close your account. Please contact our customer support team to proceed with account closure and withdrawal of your remaining balance.