Privacy Policy

Rajabuaya Privacy Policy – Your Personal Data Protection

Your privacy is our priority. This document transparently explains how rajabuaya collects, uses, stores, and protects your personal information as a member of our platform.

Updated: 1 January 2026 | Malaysia PDPA Compliance
Our Commitment to Your Privacy

Six core principles that guide how rajabuaya manages and protects your personal data

Advanced-Level Encryption

All personal data transmitted between your device and rajabuaya's servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.

Not Sold to Third Parties

Rajabuaya has never and will never sell your personal information to any third party for marketing purposes. Your data is used solely for the purposes stated in this privacy policy.

Data Control in Your Hands

You have the full right to access, edit, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.

Secure Data Storage

Your data is stored in data centers protected by strict physical and digital access controls. We enforce a minimum access policy — only staff who require it may view sensitive data.

Malaysia PDPA Compliance

Rajabuaya operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection and processing practices adhere to applicable data protection laws.

Data Breach Notification

In the event of any security incident affecting your data, rajabuaya is committed to notifying you within 72 hours of the incident being identified, in line with international best practices.

Last updated: 1 January 2026 • Version 2. 4
Important Note: This Privacy Policy describes rajabuaya's data protection practices and forms part of the Terms and Conditions governing the use of our platform. By using rajabuaya's services, you agree to the terms outlined in this policy.

1Introduction

Rajabuaya values the privacy of every member and visitor to our website. This Privacy Policy is designed to clearly and transparently explain how we manage the personal information you provide when using the rajabuaya online entertainment platform.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adhere to internationally recognized data protection principles. Every decision relating to the collection and processing of personal data is made with your interests and privacy rights as a user in mind.

Please read this policy carefully. If you have any questions or are unclear about any section, you can reach our support team via in-app live chat at any time.

2Types of Personal Data We Collect

Rajabuaya collects several categories of personal information depending on how you interact with our platform. Below is a summary of the data we collect:

Data Category Example Information Requirements
Identity Full name, MyKad/passport number, date of birth, gender Mandatory
Contact Email address, phone number, residential address Mandatory
Finance Bank account details, deposit and withdrawal records Mandatory
Technical IP address, device type, web browser, operating system Automatic
Usage Game history, betting patterns, session duration Automatic
Communications Support chat records, feedback, and complaints Contextual
We only collect data that is strictly necessary for the stated purposes. This data minimization principle ensures we do not collect excessive or irrelevant information.

3How We Collect Your Data

Rajabuaya collects your personal data through several key channels:

  • Account Registration: When you register as a new member, you provide basic information such as your name, email, and phone number.
  • Identity Verification (KYC): During the KYC process, you will be required to submit identity documents such as your MyKad or passport, along with proof of address.
  • Financial Transactions: Every deposit and withdrawal generates a transaction record retained for compliance and security purposes.
  • Platform Usage: Our systems automatically record technical information such as your IP address, device type, and usage patterns when you use the platform.
  • Support Communications: When you contact our support team via live chat, email, or other channels, those conversations are stored for quality control and reference purposes.
  • Cookies and Tracking Technologies: Our website uses cookies and similar technologies to improve the user experience and analyze usage patterns. Please refer to Section 7 for more information.

4Purpose of Personal Data Use

The personal data we collect is used exclusively for the following purposes:

  • Account Management: Creating, maintaining, and managing your member account, including all personal settings and responsible gaming preferences.
  • Transaction Processing: Processing your deposits, withdrawals, and all related financial transactions securely and accurately.
  • Identity Verification: Meeting legal compliance requirements related to KYC and anti-money laundering (AML).
  • Platform Security: Detecting and preventing fraud, illegal activities, platform abuse, and cybersecurity threats.
  • Customer Support: Providing effective and timely assistance whenever you need help.
  • Essential Communications: Sending account and transaction notifications, promotions you have opted into, and important updates about our services.
  • Service Improvements: Analyzing aggregated and anonymized usage patterns to improve the overall user experience.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
rajabuaya does not use your personal data to make automated decisions that negatively affect you without appropriate human intervention.

5Data Sharing with Third Parties

Rajabuaya does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain limited circumstances, we may share your data with the following parties:

  • Payment Processors: Authorized payment service providers who process your deposits and withdrawals. They receive only the information necessary to complete the relevant transaction.
  • Game Providers: Third-party gaming platforms integrated within the rajabuaya ecosystem may receive your unique identifier for the purpose of game session authentication.
  • Legal Authorities: rajabuaya will disclose required data to government agencies, law enforcement bodies, or courts when mandated by Malaysian law.
  • Auditors & Professional Advisors: Audit firms, lawyers, and consultants bound by strict confidentiality obligations may access certain data within the scope of their work.
Our Commitment: Every third party we work with is bound by strict data protection agreements and is required to meet security standards equivalent to those of rajabuaya itself.

6Personal Data Security

Rajabuaya invests seriously in cybersecurity infrastructure to keep your personal data protected at all times. The security measures we have in place include:

  • Data in transit is encrypted using TLS 1.3 and SSL 256-bit protocols.
  • Data at rest is encrypted using AES-256 standards.
  • Role-based access control (RBAC) ensuring only authorized staff can access sensitive data.
  • Round-the-clock 24/7 security monitoring by our information security team.
  • Regular penetration testing conducted by independent security experts.
  • A comprehensive incident response plan to address any security incidents promptly.
  • Two-factor authentication (2FA) is available for all member accounts as an additional layer of protection.
While no system can guarantee absolute security, we continuously update and improve our protection systems in line with the latest cybersecurity threats and industry best practices.

7Cookies & Tracking Technologies

The rajabuaya website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how users interact with our platform.

Types of cookies we use:

  • Essential Cookies: Required for core website functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use our website to help us improve platform performance and usability.
  • Functional Cookies: Remembering your preferences such as language and display settings for a more personalized experience.
  • Analytics Cookies: Used to analyze website traffic and usage patterns in aggregate for continuous improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some platform features.

8Your Rights Regarding Personal Data

As a rajabuaya user, you have the following rights regarding your personal data under Malaysia's PDPA:

Right of Access

You have the right to request a copy of the personal data we hold about you in a readable format.

Right to Rectification

You may request corrections to inaccurate or incomplete data through your account settings or by contacting customer support.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, without conditions.

Right to Portability

You may request your data in a structured, machine-readable format for transfer to another platform.

Right to Restriction

You may request that the processing of your data be temporarily restricted in certain situations provided for by law.

To exercise any of the above rights, contact our privacy team via live chat. We will process your request within 14 working days and may require identity verification before acting on the request.

9Data Retention Period

Rajabuaya retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable legal obligations.

  • Active Account Data: Stored for the duration your account remains active, plus any required retention period following account closure.
  • Financial Transaction Records: Stored for a minimum of seven (7) years in line with Malaysia's tax and financial legal requirements.
  • KYC Records: Stored for a minimum of five (5) years after account closure in accordance with AML compliance requirements.
  • Support Communication Logs: Stored for two (2) years for quality control and historical reference purposes.
  • Technical & Log Data: Stored for 90 days for security and technical troubleshooting purposes.

When data is no longer needed, it will be securely deleted or anonymized in accordance with established data disposal procedures.

10Child Protection

Rajabuaya is an entertainment platform exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals below the stipulated age limit.

If we discover that we have unknowingly collected personal data from a minor, we will take immediate steps to delete that data and close the relevant account.

If you believe a minor has registered an account on our platform, please contact our support team immediately so we can take the appropriate action.

11Amendments to the Privacy Policy

Rajabuaya reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or technological developments.

When we make material changes, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Displaying a clear notice on the platform's home page for a minimum period of 14 days.
  • Sending email notifications to all active members regarding significant amendments.

Continued use of the rajabuaya platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12How to Contact Us

For any inquiries, concerns, or requests relating to this Privacy Policy or the management of your personal data, you may contact rajabuaya through the following channels:

  • Live Chat: Available 24/7 directly via the rajabuaya app or our website — the fastest way to get an immediate response.
  • Email: [email protected] — for written inquiries requiring documentation or official records.

Our privacy team is committed to responding to all personal data inquiries within 3 business days. For formal requests such as data access or deletion, we will respond within 14 business days as required under Malaysia's PDPA.

You can also visit the FAQ our resources for answers to frequently asked questions about privacy and account security.

Your Privacy Is Protected. Join rajabuaya Today

With high-level encryption, full PDPA compliance, and a commitment to transparency, you can play at rajabuaya with confidence that your personal data is always safe and protected.

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